Terms & Conditions – Superway Services

Last Updated: 20 April 2026

Welcome to Superway Services. These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile application, and services.

By accessing or using Superway Services, you agree to be bound by these Terms and our Privacy Policy.

1. Definitions

• “Superway Services,” “we,” “our,” or “us” refers to Superway Cleaning Services LLC OPC.

• “User,” “you,” or “client” refers to any individual or entity using our platform.

• “Service Providers” refers to third-party professionals offering services through our platform.

2. Nature of Services

Superway Services is a technology platform that connects users with our professionals as well as third-party service providers for home services, including but not limited to:

• Cleaning

• Disinfection

• Pest control

• Maintenance & handyman services

• Laundry

• Car wash

We do not directly provide some of these services unless explicitly stated.

3. Eligibility

• Users must be at least 18 years old to register and use our services.

• By using the platform, you confirm that all information provided is accurate.

4. Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your account

• All activities under your account

• Ensuring your login details are secure

5. Booking & Payments

• All bookings are subject to availability.

• Payments may be made via:

  • Credit/Debit cards (Visa, MasterCard)

  • Cash or other approved methods

• We may pre-authorize your card before confirming bookings.

• Prices may change at any time without prior notice (except where required by law).

6. Cancellation Policy

• Cancellations must be made at least 6 hours in advance.

• Late cancellations may incur a fee. See it's details in Cancellation Policy.

• Cancellation requests must be submitted via official communication channels.

7. Refund Policy

• Refunds are processed only via the original payment method.

• Service fees are non-refundable once the service is completed, unless due to a verified company-related issue.

• You can also read detailed Refund Policy.

8. Service Provider Responsibility

• Service providers are independent contractors.

• Superway Services is not responsible for their actions, omissions, or conduct.

• While we may conduct background checks, users should exercise caution and judgment.

9. Liability Disclaimer

To the maximum extent permitted by law:

• Superway Services is not liable for damages, losses, or theft during or after service delivery.

• Users agree to hold Superway Services harmless from any claims arising from:

  • Service provider actions

  • Property damage

  • Personal injury

10. Property & Damage

• Any damage occurring during service must be reported within:

  • 24 hours for damages

  • 24 hours for missing items

• Superway Services may penalize service providers internally but does not guarantee compensation.

11. Pricing & Fees

• Prices may vary based on service type, location, and demand.

• Promotional pricing may change without notice.

• Taxes (if applicable) are the responsibility of the user.

12. Communication

By using our services, you agree to receive communications via:

• WhatsApp

• SMS

• Email

• App notifications

These may include booking updates, reminders, and marketing messages.

13. Cookies & Data Usage

We use cookies and similar technologies to enhance user experience. By using our platform, you consent to such use.

14. Intellectual Property

All content on our platform (design, logos, text, graphics) is owned or licensed by Superway Services.
Unauthorized use or reproduction is strictly prohibited.

15. Prohibited Use

You agree not to:

• Use the platform for unlawful purposes

• Misuse or attempt to exploit the system

• Engage in fraudulent or harmful behavior

16. External Links

Our platform may contain links to third-party websites.
We are not responsible for their content or accuracy.

17. Force Majeure

We are not liable for failure or delay in performance due to events beyond our control, including:

• Technical failures

• Natural disasters

• Government actions

18. Amendments

We reserve the right to update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.

19. Severability

If any provision of these Terms is found invalid, the remaining provisions will continue in full effect.

20. Assignment

We may assign or transfer our rights and obligations under these Terms without prior notice.

21. Sanctions Compliance

We do not provide services to individuals or entities in sanctioned countries or listed under applicable sanctions laws.

22. Governing Law

These Terms are governed by the laws of the United Arab Emirates, and disputes shall be subject to UAE courts.

23. Quality Assurance

We may conduct quality checks, including:

• Random inspections

• On-site evaluations

• Customer feedback follow-ups

24. Reporting Issues

Users must report:

• Damaged items: within 24 hours

• Missing/stolen items: within 24 hours

Failure to report within these timelines may result in claim rejection. And user agrees that the cases could take upto 1 to 15 working days to be solved. 

25. Contact Information

For support or inquiries:
📧 support@superwayservices.com