Privacy Policy

Privacy Policy – Superway Services

Last Updated: 20 April 2026

Superway Cleaning Services LLC OPC known as Superway Services (“Superway Services,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

By using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Phone number

  • Email address

  • Address/location details

  • Payment-related information (processed via third-party providers)

b. Account Information

  • Login credentials

  • Booking history

  • Preferences and saved details

c. Device & Usage Information

  • IP address

  • Device type

  • Browser type

  • App usage data

d. Communication Data

  • Messages, feedback, and customer support interactions

2. How We Use Your Information

We use your information to:

  • Provide and manage bookings

  • Connect you with our service providers

  • Process payments

  • Send confirmations, updates, and reminders

  • Improve our platform and services

  • Provide customer support

  • Send promotional and marketing communications (where permitted)

3. Sharing of Information

We may share your information with:

a. Service Providers

To fulfill your bookings (e.g., cleaners, technicians)

b. Payment Processors

Secure third-party providers handling transactions

c. Legal Authorities

When required by law or to protect our rights

d. Business Transfers

In case of merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

4. Data Retention

We retain your information only as long as necessary for:

  • Service delivery

  • Legal obligations

  • Dispute resolution

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve user experience

  • Analyze platform usage

  • Remember preferences

You can control cookie settings through your browser or device.

6. Data Security

We implement appropriate technical and organizational measures to protect your data.
However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent for marketing communications

To exercise your rights, contact us using the details below.

8. Third-Party Links

Our platform may contain links to third-party websites.
We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors.

10. International Data Transfers

Your information may be processed and stored in countries outside your residence, including the UAE, in accordance with applicable laws.

11. Communications

By using our services, you agree to receive communications via:

  • WhatsApp

  • SMS

  • Email

  • App notifications

You can opt out of marketing communications at any time.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised date.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy:

📧 support@superwayservices.com